What Personal Information We Collect and Why
Contact Forms & Service Requests
When you contact us via our website form, phone, or email to request emergency plumbing services, schedule an appointment, or ask a question, we collect:
- Name
- Phone number
- Email address
- Service address (e.g., home or business location in Stamford, Norwalk, Greenwich, etc.)
- Details about your plumbing issue
We use this information solely to respond to your request, dispatch a technician, provide service, and follow up as needed. By submitting a form, you consent to the collection and use of this data for service delivery.
Phone & SMS Communications
If you call or text us, your mobile number may be stored in our secure messaging system to facilitate service coordination, appointment reminders, or emergency updates. We do not share your mobile number, SMS opt-in status, or consent with any third parties for marketing purposes.
Website Visits & Technical Data
When you visit our site, we may automatically collect non-personal data such as:
- IP address
- Browser type
- Device information
- Pages viewed
- Visit duration
This helps us improve site performance and user experience.
Cookies and Tracking Technologies
Our website uses essential cookies to:
- Remember your preferences
- Analyze traffic (via Google Analytics)
- Improve functionality
You can disable cookies through your browser settings, though this may affect site performance. We do not use cookies for targeted advertising.
Embedded Content
Our site may include embedded content (e.g., Google Maps, YouTube videos). These third-party services may collect data, use cookies, and track your interaction—just as if you visited their websites directly.
Who We Share Your Information With
We do not sell, rent, or trade your personal information. We only share data when necessary with:
- Licensed subcontractors who assist with emergency plumbing services (under strict confidentiality agreements)
- Secure messaging platforms (e.g., for SMS coordination)
- Website hosting and analytics providers (e.g., Google Analytics)
- Legal or regulatory authorities, if required by law
All third parties are contractually obligated to protect your data.
How Long We Retain Your Data
- Service records: Kept for 3–7 years to comply with Connecticut state licensing, warranty, and insurance requirements.
- Website form submissions: Retained for up to 24 months unless deleted upon your request.
- Call logs & SMS: Stored securely for 12 months for service quality and compliance.
Your Privacy Rights (U.S. Residents)
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of non-essential communications
- Designate an authorized agent to act on your behalf
To exercise these rights, contact us using the information below. We verify all requests to protect your identity.
Children’s Privacy
Our services and website are not intended for children under 13. We do not knowingly collect personal information from minors.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. While no internet transmission is 100% secure, we follow industry best practices to keep your data safe.
Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted here with an updated “Effective Date.” We encourage you to review this page regularly.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out:
Valerio Emergency Plumbing
📞 (203) 515-8455
✉️ info@valerioplumbingllc.com
📍 Serving Fairfield County, CT & Westchester County, NY
